Cargo Detailing

All details about transportation are provided in the frequently asked questions area below. If you have a question you would like to ask us, please click here.

1. When will my order be shipped?

Your order is typically produced within 1-3 business days. Mouse pads are prepared in 1-2 days, rugs and curtains in 2-3 days. For other products, the production time may take 3-5 business days. Once production is complete, your order is shipped immediately.

2. How long does shipping take?

We ship all orders via FedEx Express or UPS Express. Delivery typically takes 1-3 business days for the U.S. and Europe, and 2-7 business days for Australia.

3. What are the shipping costs?

Shipping is free on all orders, except for deliveries to Australia, where an additional shipping fee applies.

4. Will I be notified when my order is shipped?

Yes, once your order is shipped, we’ll send a tracking number and a link to your email so you can follow your delivery in real time.

5. What should I do if my order is delayed?

Occasionally, delays may occur due to unforeseen issues with your order. If this happens, you can easily reach out to us via our WhatsApp support line or live chat to get an update on your shipment.

6. Do you offer international shipping?

Yes, we ship worldwide. No matter where you are, we’ll make sure your order reaches you.

7. Who is responsible for customs duties and import fees?

For international orders, any customs duties or import fees are the responsibility of the buyer.

8. What happens if my order gets lost?

If your order is lost, please contact your local shipping carrier first and share their response with our customer support team. We will investigate the issue and get back to you within 2 business days. To ensure you’re never left disappointed, we’ll reproduce and reship your order at no extra cost—even if the original never arrives. Your satisfaction is our top priority.

Order and Payment

All details about Order and Payment can be found in the frequently asked questions area below. If you have a question for us, please click here.

1. How can I place an order?

Simply add the product you like to your cart on our website and follow the checkout steps to complete your order with ease.

2. What payment methods do you accept?

We accept purchases made with credit cards. All major cards are supported to ensure a secure and smooth checkout experience.

3. Can I change my payment information after placing an order?

Once your order is confirmed, payment details cannot be changed. However, if your order hasn’t been processed yet, feel free to contact our customer service team for assistance.

4. Can I change my shipping address after placing an order?

If your order hasn’t been shipped yet, please contact our customer service team as soon as possible to update your address. We’ll be happy to assist you.

5. How can I cancel my order?

If you’d like to cancel your order, please contact our customer service before it enters production. Once the production process begins, cancellation is no longer possible.

6. How can I check the status of my order?

When your order is shipped, you’ll receive an email with a tracking number. You can use it to follow your shipment. You can also check the real-time status of your order using your order number and the email address you used during checkout via the link below.

Order Tracking Page

7. Can I change the items in my order after placing it?

If your order hasn’t been processed yet, you can contact our customer service team to request a change. We’ll be happy to help.

8. Can I change my payment method after placing an order?

Unfortunately, once your order is confirmed, the payment method cannot be changed. The transaction will be processed using the payment method selected during checkout.

9. Can I change the products in my order after placing it?

If your order hasn’t been processed yet, feel free to contact our customer service team to request a product change. We’re happy to assist you.

Products We Sell

Full details about Products We Sell can be found in the frequently asked questions area below. If you have a question for us, please click here.

1. What materials are your mouse pads made of?

Our mouse pads are made from natural rubber for a non-slip base. The top surface features a specially textured fabric designed for ultra-precise mouse movement. We use transfer printing to ensure vibrant colors that won’t fade even after washing.

2. Do your mouse pads have a non-slip base?

Yes, all of our mouse pads feature a non-slip base that stays firmly in place—even on smooth surfaces. You can view the top and bottom surfaces, as well as product videos, by visiting any mouse pad product page on our website.

3. Can I wash your mouse pads?

Yes, our mouse pads are washable. For best results and long-lasting use, wash with cold water at 30°C and avoid using any bleach.

4. What sizes do your mouse pads come in?

We offer our mouse pads in 8 different sizes to suit your needs:

  • S – 30×40 cm (11.8×15.7 inches)

  • TCG PLAY MAT – 30x60cm (11.8×23.6 inch)

  • M – 30×70 cm (11.8×27.6 inches)

  • L – 30×80 cm (11.8×31.5 inches)

  • XL – 40×90 cm (15.7×35.4 inches)

  • XXL – 60×90 cm (23.6×35.4 inches)

  • XXXL – 50×100 cm (19.7×39.4 inches)

  • XXXXL – 60×120 cm (23.6×47.2 inches)

5. What is the thickness of your mouse pads?

All of our mouse pads are 3 mm thick — the ideal thickness for comfortable use without putting strain on your wrist.

6. What materials are your digitally printed rugs made of?

We offer two quality options for our rugs: soft quality and leather quality.

  • Soft quality: The top surface is made of plush fabric, the base is artificial leather, and there’s a 3 mm sponge layer in the middle for softness and comfort.

  • Leather quality: Features a luxurious Belgian velvet fabric on top, an artificial leather base, and a 3 mm sponge core — ideal for both durability and elegance.

7. Do your rugs have a non-slip backing?

Yes, all of our rugs feature an artificial leather backing that prevents slipping on any surface. This makes them especially ideal for children’s rooms and bedrooms where safety matters.

8. Can I wash your rugs?

Yes, our rugs are machine washable, making them easy to clean and perfect for everyday use.

9. What is the thickness of your rugs?

Our soft quality rugs are 7 mm thick, offering a plush and cozy feel. The leather quality rugs are 5 mm thick, providing a sleek yet durable structure.

10. What sizes are your rugs available in?

We offer a wide variety of rug sizes to fit every room in your home—from the living room to the kitchen, bedroom, or nursery. With so many options, you’re sure to find the perfect fit.

11. What type of fabric do you use for your curtains?

Our curtains are made from breathable fabrics that provide a stylish look while allowing air to circulate naturally in the room.

12. How much light do your curtains block?

Our curtains block approximately 80% of light. While they do not provide full blackout, they significantly reduce ambient light for a semi-darkening effect.

13. What are the dimensions of your curtains?

Our curtains can be made up to a maximum width of 130 cm and a maximum length of 300 cm. You can customize your order within these size limits.

14. How are your curtains installed?

We offer three different curtain header types, allowing you to easily attach the curtain to your existing curtain rod without any hassle.

15. Are your curtains washable?

Yes, our curtains are machine washable, making them easy to clean and ideal for long-term, hygienic use.

16. What type of fabric do you use for your roller blinds?

We offer two fabric options for our roller blinds: standard fabric and blackout fabric.

  • Standard fabric has a unique texture and allows a soft amount of light through, providing a naturally lit environment.

  • Blackout fabric is made of three layers, including a specially designed middle layer that blocks UV rays and helps keep the room cooler by preventing heat penetration.

17. How much light do your roller blinds block?

The light-blocking level of our roller blinds depends on the fabric type:

  • Standard fabric offers about 70% blackout, providing a semi-darkened environment.

  • Blackout fabric blocks 100% of light, creating a fully dark space.

18. How do I install your roller blinds?

To make installation easy, we’ve prepared a step-by-step guide you can follow by clicking [here]. It walks you through how to use the included mounting hardware and set up your roller blind correctly.

20. Are your roller blinds washable?

Our roller blind fabrics are designed to resist dirt and stains. There’s no need for machine washing—simply wipe them gently with a damp cloth or wet wipe for easy cleaning.

19. What sizes are your roller blinds available in?

Our roller blinds come in a variety of sizes to suit different window dimensions. You can choose from multiple width and height options to find the perfect fit for any space in your home.

Return and Exchange

Full details on Return and Exchange can be found in the frequently asked questions area below. If you have a question for us, please click here.

1. How much time do I have to return a product?

You can return your order within 14 days of receiving it, no questions asked. Simply start the return process during this period for a smooth experience.

2. How can I start a return or exchange?

You can initiate a return or exchange by contacting us via WhatsApp, email, or through our live chat support on the website. Our team will guide you through the process step by step.

3. Which products are eligible for return or exchange?

All of our products are eligible for return. However, we currently do not offer exchanges. If you’d like to return an item, please make sure to follow the return time frame and conditions, and contact us for assistance.

4. Who pays for the return shipping?

Return shipping costs are the responsibility of the customer. You may use any courier of your choice when sending the item back.

5. When will I receive my refund after returning a product?

Once your returned item reaches us, it will be inspected by our quality control team. Based on the condition of the item, the return will be approved or declined. This process is completed within 2 business days after we receive your return. If approved, your refund will be issued via your original payment method.

6. Can I exchange my product for a different one?

Since all of our products are made to order, we unfortunately do not offer exchanges for different items after delivery. However, you’re welcome to return the item and place a new order.

8. How can I track my return process?

Once you return the item, please share the tracking number with us. This allows both you and our team to monitor the shipment. After the return reaches us, you’ll receive a confirmation email within 1–2 business days.

9. Do I need the original packaging or tags to return a product?

No, the original packaging or tags are not required. Just make sure to pack the item securely to prevent any damage during shipping.